General conditions


Using the Site automatically gives you the status of User and implies the full and unreserved acceptance of all the provisions included in the Terms and Conditions, in the version in force at each time you access the Site. If you do not fully accept any of the established conditions, you should not access/use our Site. By consulting, using or downloading the content of the Site, you undertake to respect the conditions set out in this document.

The User will be able to use the Site without the need for any registration. However, some of the Site's features may be registration dependent.


On the Website are available the products marketed by Conserveira do Arade, Lda. with headquarters in the Industrial Zone of Pateiro, Lote 8, 8400-651 Parchal, Portugal with the NIPC: 513367470. The information on the products presented on the Website is intended for just to provide a brief informative summary for the visitor's convenience and information.

We take all reasonable steps to ensure that the information and data contained on the Site are accurate and up-to-date when they are entered into the Site. However, the update or correction of this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site.

We reserve the right to change, delete or move any information on the Site at any time without notice.

Users expressly accept and acknowledge that:

• The photographs presented on the Site are for illustrative purposes only, Users should consult detailed information about the products and their characteristics;

• The displayed price is the recommended price, however, there may be spelling errors for which we cannot guarantee the supply if this is the situation;

• We will make every reasonable effort to include accurate and up-to-date information about products on the Site. However, we cannot guarantee this;

• We do not guarantee the existence in stock of items included on the Site, nor do we assume responsibility for discontinued items.


How do I proceed to return an item?

All requests for returns or exchanges of purchased products must be sent to the following address . Attached to the return or exchange request, it is mandatory to send a description of the reason for the return or exchange, as well as a photograph of the product in question.

All returned products must be in perfect condition, in their original condition.

Proof of purchase is required to obtain a refund or exchange. We will not accept any email confirmation as proof of purchase.

How long do I have to make a return? The deadline for any return is 14 working days from the shipping confirmation email.

Do I have to pay something to return an item? The costs of returning the item(s) are to be paid by the customer. If the claim is proven to be justified, this amount will be refunded to the customer by bank transfer.

How will I receive the amount corresponding to the returned item? The amount corresponding to the returned item will be transferred to the bank account indicated by the customer.

When will I receive the amount corresponding to the returned item? After the return is approved (the items must be in perfect condition), you will receive a confirmation email indicating that the amount will be paid to your account within a few days.

How should I proceed if the refund amount is incorrect? Contact our customer service and we will try to solve the problem as quickly as possible.

Conserveira do Arade, Lda reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were purchased.

Can I exchange the items I bought? We do not exchange.


In order to access more features, the User may register on the Site.

The User must fill in a form, in which, in addition to optional elements, the following data must be indicated:

• First and last name;

• E-mail address;

• Keyword.

All information provided by the User must be correct and true. The User must update the information provided, whenever it undergoes any changes. The User is solely responsible for any false, incomplete or incorrect statements that he makes and for the damage they may cause to the company or third parties, with the information provided.

We will not be responsible for any damages arising from the improper or negligent use of the password defined by the User to access his/her account. The User must ensure the confidentiality of the respective password.


The Registered User will have access to a personal area, with the data provided at the time of registration.

Through registration, the User will be able to access the data of his account and proceed with its alteration and consult his orders, with the company.


Please see our Privacy and Cookies policy.


Unless otherwise stated, the contents of the website, text, graphics, photographs are copyrighted to the company, and their use, for commercial purposes or not, is prohibited.


The User will be responsible for the content of the information sent or transmitted to the Site.

The User is aware that the use of the Site may not be 100% secure, with the possibility that the information sent/received may be intercepted by unauthorized parties, and the company is not responsible for failures in the security of communications and assumes no responsibility for the use improper use of your information by third parties.

The User acknowledges that access to and use of the Site may be interrupted and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other electronic pages or be accessed through other electronic pages. The company cannot be held responsible for them, namely for the control of content, availability, operability or performance.

To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.


In case of violation of these Terms and Conditions, we reserve the right to take any and all actions legally provided for. Furthermore, we reserve the right, at our discretion, to terminate access to or use of the Site, with or without notice to the User.

The Terms and Conditions of use of the Site are regulated in accordance with the laws in force.

If any provision described herein is found to be unlawful, void, or for any reason unenforceable, that provision will be eliminated or reduced by law, not affecting the validity and enforceability of the remaining provisions.

We reserve the right to change these Terms and Conditions without prior notice. The User is bound by the version of the Terms and Conditions at the time of use, so we recommend that you consult them periodically.


In which countries is it possible to buy online? Currently you can make your purchases in Portugal (Mainland and Islands), Germany, Austria, Belgium, Spain, France, Netherlands, Luxembourg, United Kingdom, Czech Republic, Switzerland, Denmark, Italy, Sweden.

Delivery times: After confirmation of receipt of payment, we will prepare your order and schedule the collection for the next business day. So, if your order is in transit, you will receive an email from us with the number to track your order.

Delivery time after collection:

Mainland Portugal - Delivery within 24-72 working hours

Germany, Austria, Belgium, Spain, France, Netherlands, Luxembourg, United Kingdom, Czech Republic. Portugal (Islands), Switzerland, Denmark, Italy, Sweden - Delivery in 6-10 business days

What should I do if I receive a defective item? The page only sells items in perfect condition, so if, exceptionally, you receive a defective item, you should contact our customer service.

What should I do if I receive an incorrect item? If you mistakenly receive an item that you didn't order, please contact our customer service.

How much do I have to pay for shipping charges? Shipping costs are variable and are entirely up to the user. When finalizing your purchase, the calculation of shipping costs is processed automatically, depending on the weight and country of destination.


Cookies are used to improve our service. Some of the cookies are essential to guarantee the functionality made available, while others are intended to improve performance and the user experience.

Essential cookies are for:
- remember what you add to your cart
- remember your order progress

Functional cookies are intended to:
- remember your account details
- ensure your connection is secure
- ensure that the website is displayed consistently
- offer support through chat

Performance cookies are for:
- improve website performance by reducing the number of loads of the pages you visit
- improve user experience

Targeting cookies are intended for:
- allow you to share and like on social media
- send information to other websites to customize the displayed advertising.

Examples of using cookies:

Cookies are used to improve the service provided to you, such as:
- enable the use of some services such as payment, which would not be possible without cookies
- allow a service to recognize your device so you don't have to constantly provide the same data
- recognize that you have already provided a username and password when connected to the client area so that you do not have to do so every time you visit a page
- count how many people are using a service, thus ensuring that use is quick
- analyze data that allows us to know how you use the services so that we can improve them

If you do not allow the website to use cookies, some pages and features will not work as expected. As an example, you will not be able to use the shopping list.

If you wish to delete the cookies that are already on your computer, please refer to the "Help" section of your internet browser.


Pursuant to Article 18 of Law 144/2105, we inform that the consumer for alternative dispute resolution should contact our company via email , the competent authority for Alternative Resolution of Consumer Disputes ( RAL) in your area or use the European Online Dispute Resolution Platform, available at .

Competent Authorities for Alternative Resolution of Consumer Disputes

As this website is for online sales, the Consumer Dispute Arbitration Center corresponding to the consumer's domicile is competent.
In case of consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at or the following alternative consumer dispute resolution entities:

1. CNIACC - National Center for Information and Consumer Disputes Arbitration
Tel.: (+351) 213 847 484; E-mail:

2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center
Tel.: (+351) 289 823 135; E-mail:

3. Coimbra District Consumer Dispute Arbitration Center
Tel.: (+351) 239 821 690/289. E-mail:

4. Lisbon Consumer Conflict Arbitration Center
Tel.: (+351) 218 807 000 / 218807030.

5. Porto Arbitration and Consumption Information Center
Tel.: (+351) 225 508 349 / 225 029 791; E-mail:

6. Arbitration Center for Consumer Conflicts of Vale do Ave/Arbitration Court
Tel.: (+351) 253 422 410; Email:

7. Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)
Tel.: (+351) 253 617 604; E-mail:

8. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; E-mail:

For more information, see the Consumer Portal at